BMW Assist(R) - Troubleshooting Tips 'BMW Search'
SI B 84 11 09
Communication Systems
March 2010
Technical Service
This Service Information bulletin supersedes SI B84 11 09 dated January 2010.
[NEW] designates changes to this revision
2020-2020 BMW 650i Coupe (E63) V8-4.8L (N62TU) Page 327
SUBJECT
BMW Assist "BMW Search" Troubleshooting Tips
MODEL
All vehicles with a CIC (Car Information Computer)
[NEW] INFORMATION
BMW Search is part of the optional BMW Assisttrade; Convenience Plan. Please visit www.bmwassist.com/convenienceplan for additional
information, and review Parts bulletin V-17-0310-8409 / 84 06 08 (BMW Assist update on BMW Search). This bulletin is intended to provide
diagnostic tips.
BMW Search functionality may not be available until 24 hours after enrollment into the BMW Assist Convenience Plan.
[NEW] Note:
The text-to-speech capability to read out "News" is only available on 2010 and later models produced 9/2009 and later. All earlier eligible vehicles
only display the news.
PROCEDURE
Please work through the following procedure.
1. Verify if the vehicle is enrolled in the Convenience Plan.
The information can be found on the DCSnet Vehicle History Inquiry. Does "Assist Conv. Plan" have a valid expiration date beyond the current
date?
^ Yes, proceed to step 3.
^ No, the customer must enroll in the optional Convenience Plan. Create a new Electronic Subscriber Agreement (ESA) on DCSnet under BMW
I Sales I BMW Assist.
The above example with an expiration date of "00/00/0000" is an example of a vehicle which is NOT enrolled in the BMW Assist Convenience
Plan.
2. Does the vehicle support BMW Search (see the "MODEL" information above)?
^ If the vehicle is eligible, proceed to step 3.
^ If vehicle is not eligible, inform the customer that his or her vehicle does not support the BMW search feature.
3. Was the vehicle enrolled within the last 24 hours?
^ Yes: retest the BMW Search function the next business day.
^ No: proceed to step 4.
4. [NEW] Test BMW Search for proper operation. Refer to Parts bulletin V-17-0310-8409 / 84 06 08 (BMW Assist update on BMW Search). Did
BMW Search work correctly?
^ Yes: proceed to step 8.
^ No: proceed to step 5.
5. Test the BMW Assist Safety Plan services for proper operation by placing a test call (press the "SOS" button). Make sure that the BMW Assist
Response Center has received the correct VIN and location of the vehicle. Did the Response Center receive the correct VIN and location?
^ Yes: proceed to step 6.
2020-2020 BMW 650i Coupe (E63) V8-4.8L (N62TU) Page 328
^ No: continue normal diagnosis, as this bulletin is not applicable.
6. Call BMW Assist Customer Care, option 4. Verify whether BMW Assist Customer Care has the correct subscription information on file.
^ If their records show the customer as being a Convenience Plan subscriber, proceed to step 7.
^ If their records do NOT show the customer as being a Convenience Plan subscriber, review the ESA on file at the selling BMW center.
7. Submit a PuMA Case to verify whether the vehicle's account is set up correctly in the Identity Store (IDS).
8. Ask the customer where the vehicle was located when he or she attempted to use the BMW Search function. Is there AT&T Mobility data
coverage at the location in question? Visit www.wireless.att.com/coverageviewer select "Data", and enter the vehicle location or the location where
the customer reported an issue.
^ Yes: proceed to step 9.
^ No: the vehicle needs to be moved to a location with AT&T Mobility data coverage for the BMW Search function to work.
9. Is the customer familiar with how to use the service in the vehicle?
^ No: refer the customer to www.bmwassist.com/BMWSearch.